Terms & Conditions

Terms & Conditions for Buying Goods Online

Welcome to the Western Jewellers online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

Definitions & General Considerations

“We” and “us” means Western Jewellers, a company incorporated and registered in London with company number 04285704 and registered address 122 UPPER TOOTING ROAD, LONDON, SW17 7EN.

“Website” means the website at www.westernjewellers.com .

“You” means the person using the Website to purchase any of our goods online.

“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children’s goods for purchase by people over 18.

Process for Online Orders and Cancellations

Ordering process and contract formation

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;

when we despatch your goods from the store, we will send you a confirmation email (“Despatch Email”). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

Please note orders will only be despatched once we have authorization from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorization process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with theauthorization process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order if:

  • We do not have the goods in stock/the goods in stock appear to be damaged;
  • your payment is not authorised;
  • There is an error on our Website regarding the price or other details of the goods;
  • You have cancelled your order in accordance with the instructions below
  • We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Cancelling an Order Before Despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment.

Returning Goods After Despatch

Any returns done after the goods have been despatch, can be done only at our store in Wembley.

Delivery Information

Standard delivery applies only to orders of £100 or more (including VAT at the UK rate) placed on the Western Jewellers Website.

Goods ordered must come to the applicable total before any packing charges are added.

We reserve the right to change or discontinue free delivery at any time.

We can deliver to anywhere in the UK (including Northern Ireland).

If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100.
When will I receive my goods?

We will send you a Despatch Email as soon as your goods has been despatched. If you chose Standard Delivery: you should receive your goods within 2 – 4 days (excluding Saturday &Sundays).

If you chose Next Day Delivery: you will receive your goods, the next working day after despatch. If you order after 12pm on a Thursday, your goods will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 12pm on a Friday your goods will not be despatched until the following Monday, and should be delivered on Tuesday.
We will make every effort to deliver your goods in accordance with the timescales.We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Pricing and Payment

Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in Western Jewellers stores may differ from those quoted on this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website.We will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.

Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

We remain liable however for:

loss, damage, death or personal injury resulting from our negligence;
fraud or fraudulent misrepresentations;

any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

defective products under the Consumer Protection Act 1987; or
any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.

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