Shipping Policy

Western Jewellers provides fully insured delivery. We would request all customers for inspecting the package if in case there is any damage before receiving the product.

Once the product is packed, we ship and deliver it with the help of the following courier service.

UPS

Every package of jewellery from Western  Jewellers will reach your doorstep in a durable condition and properly packed. The item will be delivered in a special Western  Jewellers box with all the required bills.

The member will have to mention the address and provide other details of the person, who will make sure to collect shipment during the time of purchase. During the time of placing of the order, the member will have to state the complete name of recipient as it is stated in their photo identification that is approved by the Government. At the delivery destination, the recipient will be required to collect the product and has to provide with any of the below mentioned identity proofs.

  • Driver’s License
  • Passport

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with agent by providing with original copies of identity proof.

If in case, member wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receiver’s details cannot be changed.

Once the order is created, the member can change shipping address only till the order is actually shipped. If the member would want to change shipping address, they should log in into their respective account and click on “change shipping address” button, which is next to shipping address and then change the address. Such icon will be active till order status is changed to “shipped”. Once this is done, the link that states “change shipping address” will get inactive.

If the packaging is tampered, the recipient is advised not to accept the deliverable.

The person who receives the product are expected to open such package and then check the contents before receiving the delivery.
If at all the recipient is unavailable during the time of delivery, courier service company will try to deliver the product for a maximum of 3 times. If you are still not reachable/ available, the same will be returned to Western  Jewellers. The cost of handling and re-shipment during the times of non-delivery to the member will be chargeable to the member.

Guarantee of the delivery of the product is subject to the terms and conditions of courier company. Any kind of discrepancy in the details of the receiver will result in non-delivery of such product.

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